Digital Transformation of Aviation Supply Chains: An SAP-Based Control Tower Implementation Framework

Abstract

The aviation industry faces persistent challenges in supply chain management due to high volatility, regulatory complexity, and critical dependencies on timely part availability. Aircraft on Ground (AOG) situations demand immediate responsiveness, yet legacy fragmented systems create operational blind spots and reactive decision-making patterns. This case demonstrates the design and deployment of a Supply Chain Control Tower at Allegiant Air, built on SAP Business Technology Platform, integrating S/4HANA, Ariba Network, and Analytics Cloud. The solution establishes unified visibility across procurement, logistics, and inventory operations through event-driven automation and machine learning-powered forecasting capabilities. Implementation followed a phased agile framework spanning discovery, development, pilot deployment, and performance evaluation. The Control Tower enables proactive alerts for shipment delays and material shortages, transforming operational paradigms from reactive firefighting to predictive intervention. Results demonstrate substantial improvements in procurement cycle efficiency, supplier collaboration quality, and operational downtime reduction. The implementation provides a validated architectural blueprint and replicable framework for aviation organizations transitioning toward integrated, intelligent supply chain operations.