Smart Administration as the Backbone of the Smart University: A Conceptual Framework
DOI:
https://doi.org/10.22399/ijcesen.2813Keywords:
Artificial Intelligence, Administrative Automation, Cloud Computing, Conceptual Framework, Digital Transformation, Higher Education ManagementAbstract
As universities undergo digital transformation, administrative processes must evolve to support smart, connected, and data-driven campuses. This paper presents a conceptual framework identifying smart administration as the foundational backbone of the smart university. The study explores how emerging technologies—such as Artificial Intelligence (AI), Internet of Things (IoT), cloud computing, and data analytics—can be integrated into academic governance to enhance operational efficiency, service delivery, and institutional responsiveness. By reviewing international practices and synthesizing literature from digital governance, higher education management, and information systems, the framework defines the core pillars of smart administration: automation, interoperability, personalization, transparency, and adaptability. Real-world scenarios, such as smart attendance, automated scheduling, AI-driven student support, and digital credentialing, are analyzed to illustrate the framework's relevance. The paper also addresses key challenges, including data privacy, digital equity, change management, and integration with legacy systems. Findings suggest that a smart university cannot function effectively without a robust and intelligent administrative core. The proposed framework provides a roadmap for university leaders, IT developers, and policymakers to transition from traditional bureaucracy toward agile, technology-enhanced governance structures. This study concludes that smart administration is not a supportive component, but rather the structural and strategic foundation upon which the smart university is built.
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